Privacy Policy | FluxVault

1 Introduction

This Privacy Policy describes the policies and procedures of FluxVault Global Holdings Ltd. ("we", "our", or "us") on the collection, use, and disclosure of your information when you access our platforms, websites, APIs, or mobile interfaces (collectively, the "Services").

By accessing or using our Services, you consent to the processing of your information in accordance with this Privacy Policy. If you do not agree with any terms of this policy, please discontinue the use of our platforms immediately.

2 Information We Collect

We collect various types of information to provide you with secure, compliant, and efficient transaction services:

Personal Details

Full name, email address, password, referral codes, and phone numbers provided during registration and profile updates.

Technical Info

IP addresses, device identifiers, operating systems, and browser parameters collected automatically for security logging and UX optimization.

Transaction Records

Details of your transactions, bills paid, remittance receipts, and support tickets filed.

3 How We Use Your Information

We process your information on the following legal bases to deliver the best trade outcomes:

Service Provision: To execute transactions, process withdrawals, and verify transaction details.
Fraud Prevention & Security: Monitoring platform events to prevent scams, verify identification parameters (NIN/BVN), and manage access security.
Customer Support: Resolving issues, responding to support tickets, and addressing queries regarding exchange rates.
Legal Compliance: Meeting legal obligations, anti-money laundering (AML) laws, and requests from authorized law enforcement bodies.

4 Sharing & Disclosure

We do not sell or rent your personal information. We only share details in limited circumstances:

With Third-Party Providers: We cooperate with payment gateways (e.g., Flutterwave), verification partners (NIN/BVN networks), and email transport providers (e.g., SendGrid) to successfully verify identities and deliver transactions.

For Legal Obligations: We may disclose information if required by law, subpoena, or if we believe such action is necessary to protect user safety or defend legal claims.

5 Data Security

We prioritize data security and utilize high-level controls to prevent unauthorized access or disclosure:

All sensitive information is encrypted in transit and at rest using standard cryptographic algorithms (e.g., AES-256). We enforce strict authorization mechanisms including multi-factor authentication (2FA) and custom transaction PINs.

While we implement industry-standard practices, no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security.

6 Your Rights & Choices

You retain specific controls over your personal data:

Update & Correct: You can edit your basic profile details, bank details, passwords, and appearance configurations in Settings.
Delete Account: You can initiate account deletion through your dashboard profile settings.

7 Contact Us

If you have any inquiries about this Privacy Policy, your rights, or our security practices, please submit a ticket from the dashboard or contact us directly:

Email Support

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